FAQ

1. What is an AI Act Authorised Representative?
An AI Act authorised representative is an EU-based natural or legal person appointed by a non-EU provider to act on its behalf for certain compliance tasks under the EU Artificial Intelligence Act, including being the main point of contact for EU authorities.
2. Who is required to appoint an authorised representative?
In general, providers established outside the EU who place high-risk AI systems or general-purpose AI (GPAI) models on the EU market, or put them into service in a manner where the outputs are used in the EU must appoint an authorised representative in the Union, unless they already have a legal presence that can fulfil this role.
3. Do we need an authorised representative for both Article 22 and Article 54?
If you are a non-EU provider of high-risk AI systems, Article 22 applies; if you are a non-EU provider of GPAI models, Article 54 applies. Many organisations fall under one of these categories, and some may need representation for both, depending on their AI portfolio.
4. What does Trustora Digital do as your authorised representative?
Trustora Digital acts as your designated point of contact with EU authorities, manages regulatory communications, and supports you in meeting your obligations under the AI Act.
This includes handling documentation, facilitating market-surveillance cooperation, and supporting continuous monitoring of your AI systems’ compliance status.
5. Which types of AI systems do you cover?
Services cover providers of high-risk AI systems and providers of general-purpose AI models that fall within the scope of the EU AI Act, with a focus on cross-border deployments into the EU market.
6. Are you limited to certain sectors?
No. The service is designed for a wide range of sectors, including SaaS, enterprise software, fintech, health, and other domains where AI systems are placed on the EU market.
7. Where is Trustora Digital established?
Trustora Digital operates from Paris, France, acting as your EU-based authorised representative under Article 22 and Article 54 of the EU AI Act.
8. How does the onboarding process work?
Onboarding typically involves an initial scoping call, collection and review of key technical and compliance documentation, and the signature of a written mandate setting out roles and responsibilities under the AI Act.
9. What documentation do you need from us?
Typical documentation includes technical documentation for your AI system or GPAI model, information on risk-management and governance processes, deployment use cases, and contact details for your internal compliance leads.
10. How do you work with EU authorities on our behalf?
Trustora Digital manages incoming requests from competent authorities and the AI Office, coordinates your responses, and supports you in addressing market-surveillance inquiries and incident reporting obligations in a timely manner.
11. Are you responsible for making our AI system compliant?
You, as the provider, remain primarily responsible for ensuring your AI systems comply with the EU AI Act; the authorised representative supports and enables this by performing specific mandated tasks and acting as your interface with the authorities.
12. Can we terminate the mandate if you are non-compliant?
Yes. Authorised representatives must be able to terminate the mandate if they identify serious or persistent non-compliance that is not remedied, and may be required to inform competent authorities in such cases.
13. Where can I learn more?
You can consult the EU AI Act Harmonised Standards Mapping website for additional information on AI standards.
14. How can we get started?
You can contact Trustora Digital through the website to schedule an initial consultation, after which a tailored proposal and draft mandate can be prepared based on your AI systems and deployment plans.